Support Home > Error > Issues when updating to Jetpack 4.3

Issues when updating to Jetpack 4.3

It seems that in some cases, the latest version of Jetpack (4.3) is causing PHP fatal errors and/or white screens when you upgrade to it. We’re tracking these problems on GitHub here.

Until we fix the issue and release a new version of Jetpack, you can recover by manually removing the Jetpack plugin. If you don’t have access to your site’s Dashboard due the the white screen, you can delete the folder wp-content/plugins/jetpack using an FTP client like Cyberduck.

If you’re not sure how to do this, ask your hosting company for help.

Some hosts also provide a hosting panel (like cPanel) that has a “File Manager” tool. This will also let you browse to the same folder and delete the “jetpack” directory.

After that’s done, you can reinstall the version of Jetpack prior to 4.3, which is 4.2.2. You can download it here.

4.2.2 will ask you to upgrade to 4.3, but just ignore that for now until the GitHub issue above is resolved.

We’re also working on a new release to fix these problems as soon as possible.

Sorry for all the trouble!

  • Categories

  • Contact Us

    Need more help? Feel free to contact us.