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Installing the Jetpack plugin

This document will help you install & connect Jetpack. If you are a developer, see also staging sites and development mode.

Requirements

  1. A WordPress.com account (sign up)
  2. The latest version of WordPress
  3. Your site must be publicly available (no authentication required, maintenance mode off)
  4. XML-RPC enabled and publicly accessible

Automatic Installation

When you purchase any Jetpack plan for a site which doesn’t already have Jetpack installed, we will attempt to install it automatically for you.

  1. Go to https://wordpress.com/jetpack/connect/store and select a plan.
  2. Enter your site url (e.g. http://yourjetpack.blog) and click Continue.Enter your site url
  3. Enter your WordPress administrator credentials for your site. (Your credentials will not be stored and are used only for the purpose of installing Jetpack securely).
  4. Wait for Jetpack to be installed.
  5. Complete the checkout process to purchase your Jetpack plan.
  6. Wait for the rest of the setup process to complete (the VaultPress and Akismet plugins will be installed automatically at this stage if they aren’t already).
  7. You’ll see a “Thank you for your purchase” message. Click Back to Your Site to go to your site’s Dashboard.

If there are any issues installing Jetpack automatically, you can install it manually by following the steps below.

If there are any issues installing VaultPress or Akismet automatically, you can also install them manually.

Manual Installation

  1. Log in to your site’s Dashboard (e.g. http://yourjetpack.blog/wp-admin)
  2. In the left panel, click “Plugins”, then click “Add New”.Plugins > Add New
  3. Search for “Jetpack” — the latest version will appear at the top of the list of results.
  4. Click the “Install Now” button.Install Jetpack
  5. Wait for the installation to finish, then click the “Activate” button.Activate Jetpack
  6. Click the “Set up Jetpack” button.Set up Jetpack
  7. When prompted, log in with your WordPress.com account (if you’re not already) or create a new account.
  8. Click the “Approve” button and wait for the connection process to finish.
  9. Select and purchase your plan (or click ‘Start with Free’). You will be returned to your site’s Dashboard and see the message “Your Jetpack site is ready to go!”
  10. Click “Activate recommended features” (optional)

Notes

  • If you don’t see a Plugins menu in your dashboard, then your site is likely on WordPress.com and you don’t need Jetpack – its features are already built in.
  • If you are using a Multisite installation, Jetpack must be connected individually for each site in the network. Any administrator can connect the site.

Troubleshooting

  • Jetpack relies on a solid connection with your site for features such as Stats and Publicize to work. If you are experiencing issues, first verify that Jetpack is connected using the Jetpack debugger. You will know your site is correctly connected when the Jetpack debugger shows “Everything looks great!”
  • Plugin conflicts can be a cause of issues. To check this, temporarily disable all plugins but Jetpack. If the issue disappears, enable one plugin at a time until the issue reappears. This will help you identify which plugin Jetpack is having trouble with. Ensure that your plugins are up to date.
  • If you see a display issue, try temporarily switching to a default WordPress theme such as Twenty Seventeen. If the issue goes away, it is likely a problem with the theme. You can get in touch with the theme’s author for further help. Be sure to let them know the troubleshooting steps that you have tried.

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