Notice that your stats have disappeared? Are your followers and subscribers at zero? Don’t fret, we can help!
With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site (also known as a staging site) or a different URL when they set up Jetpack, disconnecting and reconnecting may create a new blog ID. When this happens, it may appear that your stats and/or followers were lost.
If this happened to you, don’t worry! Your prior stats and followers are safe – we just need to reconnect them to your updated blog ID.
When you contact support, please provide us with the following information if you have it:
- Your current site URL.
- Any prior development URLs or subdirectory/subdomain URLs.
- The WordPress.com username that may have been used to connect Jetpack to WordPress.com
With this information, we should be able to reunite you with your stats and followers.