Install Jetpack and Connect Your New Plan

Are you ready to blast off with Jetpack? Great! This document outlines what you’ll need to get started and connect your website.

What do I need to run Jetpack on my site?

• A web host that meets the WordPress host requirements.
• The latest version of WordPress. If your version of WordPress is out of date, you’ll see a prompt to automatically update with a single click, or you can update manually.
• A WordPress.com account. This is usually created when you purchase your plan.
• A publicly accessible WordPress site: password protection or Coming Soon / Maintenance Mode plugins will prevent Jetpack from connecting.
• A publicly accessible XML-RPC file.

Install Jetpack from your WP Admin page

Jetpack can be installed like any other WordPress plugin.

1. To begin, click on the Plugins link in your WordPress admin dashboard, then click Add New.
2. Search for Jetpack. The latest version will be in the search results, and will have the full name of Jetpack - WP Security, Backup, Speeds, & Growth. Click the Install Now button, as shown above.
3. Click the Activate button.

Once you have installed WordPress in your own language, Jetpack will automatically switch to your language, as long as a translation file is available. More on contributing to Jetpack translations can be found here.

Set up Jetpack

After activating, you will be prompted to set up Jetpack.

1. Click the Set up Jetpack button.
2. Next, approve the connection to WordPress.com. Make sure the email address shown is the same one you used when purchasing your plan.
3. If you already purchased a plan, you will be prompted to activate the licence. Copy the license key from your purchase confirmation email and paste it into the license field.
4. If you have not already purchased a plan, you will be shown the different products to choose from and can make your purchase from there.

If you run into any connection problems, please see our documentation on Jetpack connection issues or Troubleshooting tips.

Common license key error messages

This license key has already been activated on this site.

Your license is active and ready to go. No troubleshooting needed; you can start using Jetpack!

This license key has already been activated on [site name].

Your license is active on a different website. If you would like to move it, please contact support. If you would like to use Jetpack on both sites, please purchase another license.

This license key is associated with a subscription owned by a different user.

You must have authorization to activate a Jetpack license on a website. This usually means that the account who bought the plan and the account who manages the site are the same. Please disconnect Jetpack and then connect it again, making sure you’re signed in to the WordPress.com account which owns the license.

We could not activate this plan because this site already has a subscription to another plan.

The website already has an active Jetpack plan of equal or higher value than the license you are trying to activate. Please activate it on another site, or cancel it for a refund.

This license key is associated with an inactive [plan] subscription and cannot be activated on your site.

The subscription is no longer active or has expired. Please purchase a new license.

Invalid license key

There could be a typo. Please check the license from your purchase confirmation email and try again.

We’re sorry, [plan] is not compatible with multisite WordPress installations at this time.

Some Jetpack products do not work well with Multisite installations, so our system prevents them from being activated. Please activate it on a single-site installation, or cancel it for a refund.

Jetpack and different types of WordPress installations

Multisite installations

You can use Jetpack on a WordPress Multisite installation. Jetpack must be connected separately to WordPress.com on each site in the network. Any Administrator for that site can create the Jetpack connection. It does not have to be a different Administrator user or a different WordPress.com user for each site.

Please be aware that some features of Jetpack do not work well on multisite installations. You can read more in Jetpack Multisite.

Local WordPress installation or private website

You can still use many of Jetpack’s features with Jetpack’s development mode.

Need more help?

Contact Jetpack Happiness Engineers to get personalized help.