WordPress Support Stories: The Price of Peace of Mind

If you had to put a price on your website, what would it be? Between the work you put into it, the money your site generates for you, the money you already invested, and the cost of having to start over, your website is pretty precious. Accidentally deleting your site or losing your data because of an attack or a bug can be expensive.

What price tag would you put on having the peace of mind that no matter what happened, you had a plugin saving copies of your site regularly?

Before choosing Jetpack, Andrew, one of our customers had the unthinkable happen: he lost his entire WordPress site without a backup. Read his story below.

Everything I Need and More

After losing a whole site, I looked into backing it up. For about the price of a Big Mac, I get peace of mind every month.

I had a small issue when reinstalling WordPress and the [Jetpack] support staff fixed it extremely quickly and were A1 helpful.

I sleep easy at night knowing they’ve got my back.

— Submitted by andrewerris.

When your site is down, the last thing you want is to have trouble reinstalling WordPress. For website owners who generate revenue through their websites, downtime or hacking can mean an immediate loss of income.

If your site experiences a loss of data without a backup, you could lose precious work, information, and momentum in growing your site’s traffic. By investing in a WordPress backup plugin that comes with support from friendly experts, so you can rest easy knowing someone has your back(up) and will help you get back online quickly.

Jetpack offers security, backups, and easy restoration. Most importantly: expert and priority support when you really need it. Learn more.

Posted in Support Stories | Tagged | 2 Comments

WordPress Support Stories: When You Accidentally Delete Your Site

When you rely solely on your host’s built-in backups, you’re putting all your eggs in one basket. Without a third-party backup that copies your files off-site, your website could be at risk. One false move by you or your host could compromise your web files or delete them entirely.

It happens! Read a story from one of our customers.

Best Technical Support I’ve Ever Had in My Life

I had a very bad experience with my hosting. By mistake, they deleted the folder that contained my 1.6 GBs site. I decided to switch hosts and then got an error trying to restore my site. The problem was that my reg key wasn’t properly disabled from my previous host (because it got deleted). After three days of frustration trying to solve this even with my new hosting technical support, I finally decided to try [Jetpack] help chat.

I was about to cancel my subscription and only keep my new host backup system. Now, they are secondary, [and Jetpack] is and always will be my first option. HIGHLY RECOMMENDED!

— Submitted by zapitz.

Running your website without a quality backup is risky. It’s important to prepare for any situation with a complete and easy-to-access backup of your site. Every hour your website is offline can have an impact on your site’s success.

Choosing a plugin that keeps your site secure and runs systematic backups of your data is crucial to preparing yourself for the unthinkable. Choosing a plugin that comes with live chat support with WordPress experts means you’ll always have help when it matters most.

Whatever your issue, Jetpack support will help you get to the bottom of it and get your site back online as quickly as possible.

Jetpack offers security, backups, and easy restoration. Most importantly: expert and priority support when you really need it. Learn more.

Posted in Support Stories | Tagged | 2 Comments

Jetpack 5.1: Comment Likes and Enhancements

Jetpack 5.1 brings you Comment Likes and a few additional enhancements and bug fixes that further improve compatibility and user experience.

Comment Likes

Visitors signed in to their WordPress.com accounts can now engage with your blog posts not just by leaving comments and liking the page, but also by liking each other’s comments.

comment-liked-by-me

Compatibility

Jetpack is now more compatible with older versions of WordPress and WooCommerce. Images uploaded to your site with WordPress versions older than 2.7 are now automatically compatible with Photon and we now sync data from older WooCommerce versions as well.

We’ve also updated instructions in the Flickr widget to reflect recent changes to the Flickr UI and the widget will automatically display images in a grid layout if there’s enough room.

Connection Improvements

Jetpack now handles certain edge cases with VaultPress registration or connection errors more gracefully and synchronizes the “blog_public” option from the WordPress.com API to correctly reflect public/private blog settings.

Full Changelog and Thanks

The changelog provides the full list of updates and changes in this release and if you have feedback please get in touch as always.

Install Jetpack on your site or upgrade your current version today and let us know what you think.

Thank you to the contributors to this release:

Alex, Alex Mills, Ben Lowery, Brandon Kraft, Copons, Daniel Walmsley, Derek Smart, Donncha Ó Caoimh, Elio Rivero, Enej Bajgoric, Eric Johnson, Igor Zinovyev, Jacopo Tomasone, Jeff Golenski, Jennifer M. Dodd, Jeremy Herve, Kurtis Rader, Mark George, Marko Andrijasevic, Michael Turk, Payton Swick, Peter Westwood, Rob Landers, Thomas Guillot, Valerie K, Rocco Tripaldi.

Pro Tip: Personal plan customers benefit from priority support and faster assistance.

Posted in Releases | 4 Comments

Have you subscribed yet?

All throughout WordCamp EU last week people have been subscribing to be the first to know about our upcoming big announcement in the coming weeks.

If you missed meeting us in Paris (or just missed our ad) you can watch it here and don’t forget to sign up.

Posted in Spotlight | Comments Off on Have you subscribed yet?

Join Us for a Tête-à-Tête in Paris: Learn About What’s Coming to Jetpack

Jetpack is once again a headline sponsor of WordCamp EU alongside WooCommerce. Our team can’t wait to answer your questions, help troubleshoot issues, or just have a quick tête-à-tête about any WordPress topic you can think of.

This year we’re also inviting you to attend four great workshops by our team members and to sign up to be the first to hear about a big announcement coming from Jetpack.

Watch and share the teaser video here:

WordPress.com and WordPress.org: The Same, But Different

There’s often confusion over WordPress.org versus WordPress.com. In this talk, I’ll explore key differences between the two, the upsides, and downsides of each, and situations where you might want to use one over the other.

  • By Eric Binnion, Growth Wrangler.
  • For people sitting on the fence.
  • At 16:00 Friday, June 16th in the Haussmann Building.

Jetpack Secrets: Theme Tools, Actions, Filters, and Other Little Known Facts

Jetpack is loaded with filters and actions that allow you to modify default behaviour. It also comes with many theme tools that can be used when building a custom theme or one for widespread distribution. I’ll also have some fun new things to reveal to all who attend!

  • By Miguel Lezama, Jetpack Development Lead.
  • For developers, plugin authors, and designers.
  • At 16:30 Friday, June 16th in the Haussmann Building.

Jetpack’s Win-Win for Users and Hosts

Do you provide managed or shared WordPress hosting? (Or thinking of doing so?) We will cover how Jetpack reduces hosting churn and how we help hosts provide a best-in-class WordPress experience to all users.

  • By Richard Muscat, Jetpack Growth Lead.
  • For hosts working in the WordPress space.
  • At 09:00 Saturday, June 17th in the Haussmann Building.

Launch Your Site With Jetpack!

In this talk, I’ll go over Jetpack basics: how to connect to WordPress.com and how to configure popular features. I’ll also share some best practices for using Jetpack on client sites and some advanced tips and tricks.

  • By Richard Archambault, Jetpack Happiness Engineer.
  • For newcomers, intermediates, and freelancers.
  • At 09:30 Saturday, June 17th in the Haussmann Building.

We’re literally counting down the days until we get there. We look forward to seeing you at our booth and at our talks.

Posted in WordCamp | Tagged , , , | 1 Comment

WordPress Support Stories: When a Theme Update Goes Awry

Updating your WordPress theme is a normal part of site maintenance. Switching themes or even updating current theme files on a self-hosted WordPress site is a major change that should only be done with a full site backup, just in case something goes awry. Need proof? Read Les Tokar’s story.

Les publishes reviews and articles about solid state drives (SSD) and other data storage technologies on his two sites: TechnologyX and The SSD Review. What he thought would be a smooth theme upgrade quickly derailed, but a quick restore saved his site, his search engine ranking, and his income.

The Miracle Worker

Tonight we completed a theme upgrade that had taken the better part of a week to fine tune. Our website is a business that employs several and does very well. At 9:00 p.m., we followed the new theme’s instructions on how to import sample data.

What the update never told us was that it created a new website on top of ours. It imported dozens of pictures and pages and went live immediately. To share just a bit of what we endured, we had to pull automated posts off of each of our 23 social connections (FB/Delicious/Twitter etc.,) as the theme update auto-posted to all.

Next, Google picks up our content within three seconds of posting. Google realized something was wrong and dropped us from their rankings within 10 minutes. We went from hundreds of visitors at any one time to eight-nine within minutes. Long story short, we used Jetpack’s site restore for the first time and it worked quickly and perfectly. What little we have invested doesn’t compare to its value tonight alone. THANK YOU VERY MUCH.

— Submitted by flamenko

Big changes like a WordPress site design overhaul can quickly go wrong for various reasons. It’s important to prepare for any situation with a complete site backup you can restore quickly and easily. Every minute your site’s offline reduces your business success. For site owners who generate revenue through their sites, downtime or hacking can mean a loss of data, income, brand credibility, and even search engine ranking.

Jetpack offers daily and real-time backups. There’s no cap on backup size, and three simple ways to restore your site.

  • If your site has several things wrong with it and you’re unable to pinpoint the problem or you’re migrating your entire site, a full restore will get you back on track.
  • You can also choose to do a faster partial restore or perform a single-file restore for common mistakes like accidentally deleting or messing up your CSS file.
  • Not sure what you need? Jetpack priority support is here to guide you through the process in your moment of need.

Jetpack offers security, backups, and easy restoration. Most importantly: expert and priority support when you really need it. Learn more.

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Jetpack 5.0: Spring Clean

In one last big Spring clean before Summer officially comes around (omg where has the year gone!) Jetpack 5.0 brings several bug fixes, small enhancements, and polish to your WordPress sites.

Cleaner code, faster execution

We’ve shipped several small improvements to how we handle WordPress.com API requests as well as how we sync data back to our servers making the processes more secure and robust. We’ve also removed deprecated methods and refactored some of our front end code resulting in cleaner code and faster execution.

Stability and compatibility

We’ve included lots of fixes from simple alignment issues on the front-end, to gracefully avoiding unnecessary warnings, to better compatibility with Facebook’s CDN and third-party plugins. We also fixed yet another PHP 7.1 compatibility issue with Social links that was causing fatals.

WordPress 4.8 compatibility

The release of WordPress 4.8 is right around the corner, and we’ve made sure that this version of Jetpack is fully compatible. One new feature coming in WordPress 4.8 is a brand new Media Widget similar to Jetpack’s. This version of Jetpack will automatically update your Jetpack Image Widgets to use core’s version, as we will be deprecating ours.

A more stable connection

We’ve tightened up our connection process to WordPress.com. Now, connecting your Jetpack site is much more stable.

Full Changelog and Thanks

The changelog provides the full list of updates and changes in this release and if you have feedback please get in touch as always.

Install Jetpack on your site or upgrade your current version today and let us know what you think.

Thank you to the contributors to this release: Aaron Douglas, Alexander Concha, Andrew Duthie, Artur Piszek, Ashish Shukla, Ben Bidner, Ben Dwyer, Ben Lowery, Bob Ralian, Brandon Kraft, Chris Rosser, Christopher Finke, Copons, Damian Suarez, Dan Roundhill, Dan Walmsley, Daniel Walmsley, Dennis Snell, Derek Smart, dllh, Drew Blaisdell, Drew Butler, Elio Rivero, Enej Bajgoric, Eric Binnion, Erick Hitter, Gagan Deep Singh, George Stephanis, Ian Dunn, Igor Zinovyev, Iliya Polihronov, Jacopo Tomasone, James Nylen, Jeff Golenski, Jennifer M. Dodd, Jeremy Herve, Jonathan Sadowski, Kat Hagan, Kelly Dwan, Kirk Wight, Lance Willett, Marcus Kazmierczak, Marek Hrabe, Marin Atanasov, Mark George, Marko Andrijasevic, Matt Wiebe, Michael Adams, Michael Arestad, Michael Turk, Miguel Lezama, Mohammad (Mo) Jangda, Mohammad Jangda, Nick Daugherty, Oscar Lopez, Paul Kevan, Payton Swick, Peter Westwood, Rob Landers, Rocco Tripaldi, Sam Hotchkiss, sarah, Stephane Daury, Stephen Edgar, Steve Seear, Thomas Guillot, Timmy Crawford, Valerie K, Yoav Farhi, qriouslad.

Pro Tip: Personal plan customers benefit from priority support and faster assistance.

Posted in Releases | 2 Comments

The Easiest Way to Migrate Your WordPress Site (and Why You Might Need To)

If you manage a WordPress site, there may come a time when you’ll want to change your web hosting service.

Why Would You Need to do This?

Our users report three common situations when a site migration becomes necessary:

  1. Changing service
    You’ve decided to move to a different host (or a different service at the same one) because of different requirements or you’ve found a more affordable option.
  2. Problems with your existing host
    Your host is experiencing problems (or has been hacked), which means your website is offline or unsafe.
  3. A new version of your site
    You are ready to launch a new version of your site and you need to migrate it from your testing or staging server to the live site.

Migrating your site to a new host or server can be a daunting task. The biggest risks involve data loss and website downtime — which may then lead to unexpected costs if you need to employ someone to fix it up.

The easiest way to ensure a smooth transition is to automatically maintain off-site backups and use those to migrate your site.

Put Your Automated Backups to Work

Having a recent and easily-accessible backup is your contingency plan for accidental damage, malware, and brute-force attacks. Many website owners rely on backups provided and managed by their host. However, this doesn’t include the option to restore your backup to a new site — especially if the new site is hosted elsewhere.

Jetpack’s restore service can be used for website migrations and will transfer your entire database, all your plugins, settings, and themes, as well as all your content and images.

You can use your website backup to clone your site instead of downloading your content or manually managing your files with FTP.

Get Your Website Up and Running Faster

One of the many benefits of having a quality website backup available at your fingertips is that you can perform your migration whenever you want.

Jetpack makes it easy to manage it yourself — saving you both time and money because you don’t have to hire anyone or wait on support staff. This gives you total control over when your website is migrated so you can choose your website’s low-traffic periods to minimize interruptions.

Jetpack’s migrations mean your site will be up and running quickly. Depending on your site, downtime could mean a loss of income or reduced search engine rankings. High-traffic sites that generate revenue, like eCommerce, subscription, or advertising sites are particularly sensitive to downtime.

Receive Help Whenever You Need It

It’s normal to be nervous about moving your site, but you don’t have to do it alone. Jetpack’s plans all provide access to expert support. If you have any questions along the way, you can ask one of our dedicated Happiness Engineers.

Next Steps: Compare plans and choose the right one for your site.

Posted in Security Series | Tagged , , , , | Comments Off on The Easiest Way to Migrate Your WordPress Site (and Why You Might Need To)

A Backup Plan for Clef Users

Clef has been a foundational security service for the WordPress community and we are sad to see it go. However, we are pleased to announce that we are working directly with the Clef team to help you.

We’ve started by extending the sunset date by one month, giving you until the 7th of July to transition from Clef to an alternative of your choice.

We, of course, recommend Jetpack…

featured-image-clef

Two Factor Authentication with Jetpack

Jetpack offers a free secure authentication service including two-factor authentication.

Once you install Jetpack, you can enable two-factor authentication and make it a requirement for all users of your WordPress site — just like you’ve been used to with Clef.

You have the additional peace of mind that Jetpack’s security services are run by the same team that secures millions of self-hosted and WordPress.com sites.

Learn More and Get Started

To help you make the transition as easily as possible, we’ve put together a dedicated page that explains:

  • How Jetpack’s secure authentication works
  • Additional (free) security services you can benefit from
  • How to install Jetpack and enable two-factor authentication

Get started now and as ever, please get in touch with us should you have any questions.

Posted in Spotlight | Tagged , , , , | 6 Comments

A Timely Restore is More Important Than a Free Backup

Every minute your website is offline can have an impact on your site’s success.

For revenue-generating sites, downtime or hacking can mean loss of data, income, and reputation.

For any site, downtime can mean loss of search engine rankings and traffic.

You’ll Regret Skimping on Security

Nobody wants to think about their website getting hacked. However, adopting precautionary measures will give you peace of mind, a safety net, and can save you a lot of money. Without a security and backup service, getting your site online after a hack will require the (often costly) services of a developer.

The time and cost of a professional as well as the potential loss of income from a broken website could be avoided with a comparatively small investment. Our paid plans including full, automated backups start from an affordable $39 per year. That’s less than 11 cents a day.

Whistler

Jetpack’s team of Happiness Engineers. Ready to provide priority support the moment you need it.

Wasted Time is Lost Money

Just by existing, your website is susceptible to hacking, malware, spam, and security vulnerabilities. If your experience a loss of data without a backup, you could lose precious work, information, and momentum in growing your site’s traffic.

A complete web security strategy includes not just automated backups, but easy access to them! The faster you can access your site’s backup, the sooner you can restore it to its former glory.

If for some reason your website goes down, Jetpack will alert you and you’ll be able to revert your site in one click from your dashboard. You can be your own hero and act quickly without having to call a developer.

More Bang for Your Buck

Building a website costs money, from hosting to domain name registration. A lot of website owners cut corners when it comes to web security and choose free plugins and tools. Free backup plugins can help you save a copy of your site, but that’s only half the battle.

The regular malware scans, automated backups, easy restoring, and expert help provided in Jetpack’s Premium and Professional plans (starting at just $99 per year) cover the security needs of websites great and small.

On top of that, our plans include all the social, media, and traffic-boosting features that any website can benefit from.

Receive Help Whenever You Need It

And if all else fails, you still don’t need to shell out for additional professional services. All paying Jetpack customers benefit from fast, expert, priority support from our team of WordPress experts.

Next Steps: Compare plans and choose the right one for your site.

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Say Hello to 200 Themes

Jetpack Professional now bundles 200+ Premium WordPress themes,
alongside business class security tools, and marketing automation.

Use code "PRO" at checkout for 50% introductory discount.