Backups are a critical aspect of website management. They protect your files and customer data, as well as all the hard work and money you’ve invested in your site. Who will you trust with your data? There are a lot of options out there.
Continue reading → Why You Should Trust Your Site to Jetpack Backup
Automattic is a distributed company made up of people who work from wherever they choose. Together, there are more than 1,000 Automatticians speaking 93 different languages across 75 countries. (Sound like fun? Work with us!) Our ace customer support folks are called Happiness Engineers, and we always enjoy talking with them to get a peek into how they live, what they love, and their thoughts on Jetpack.
Continue reading → Meet Anne from Jetpack: Philosopher, Nomad, Happiness Engineer
FreshySites — a leading US-based WordPress design agency — uses Jetpack for the 1,000+ sites they actively manage. And thanks to the ways Jetpack helps them improve operational efficiency and customer service, they do it with a single person instead of the multi-person team it would normally take.
Continue reading → How FreshySites Uses Jetpack to Protect 1,200 WordPress Sites
At Jetpack, our Happiness Engineers are usually busy supporting our customers to ensure that they have everything they need for a successful website — but we interrupted one of them for an inside look at Jetpack and some valuable tips and tricks.
Meet Joen, a Jetpack Happiness Engineer who grew up in Viking territory but now works remotely under the sunshine and blue skies of southern Spain.
Continue reading → Meet Joen from Jetpack: A Connoisseur of Sunshine and WordPress
At Jetpack, our Happiness Engineers are usually busy supporting our customers to ensure that they have everything they need for a successful website — but we interrupted one of them for an inside look at Jetpack and some valuable tips and tricks.
Continue reading → Meet Tracy from Jetpack: From NASA and the Navy to Happiness Engineer
At Jetpack, our team members are usually busy tinkering under the hood to make sure everything is humming along and our customers are satisfied — but we interrupted one of them for an inside look at Jetpack and some valuable tips and tricks.
Meet Jeremy, a Happiness Engineer turned Jetpack Mechanic.
Continue reading → Meet Jeremy from Jetpack: Blogger Turned “Jetpack Mechanic”
2017 has been an incredibly productive year for Jetpack. Tons of discussions, user feedback, and hard work have resulted in updates and new features that make your sites even faster, safer, and more engaging. These features also set the groundwork for exciting developments in 2018.
Here are some of the highlights of the year worth looking at again, plus what we’re looking forward to in the next twelve months.
Continue reading → Looking Back at Jetpack in 2017 – and Forward to 2018
Jetpack offers three paid plans that help you improve your WordPress site’s security, appearance, marketing, and performance. These plans are designed for every type of user or business, whether you’re running your own site or working with a team of developers.
Here are a few things you should consider when choosing your Jetpack plan, and how you can pick the right option for your specific needs.
Continue reading → A Simple Guide to Choosing the Right Jetpack Plan for your WordPress Site
Last month we introduced the new Jetpack Personal plan, designed to provide WordPress site owners with the essentials needed for making sure their site was always safe and backed up at a much more affordable price.
To achieve this we bundled up the two core services most site owners have told us they consider essential: automated backups and spam protection.
However, there is another service that we consider essential: high quality support. If you’ve used Jetpack and needed help in the past, you’ve seen just how awesome our Support team is when it comes to helping you with any problems. Today, we’re very pleased to announce that our Personal Plan customers can now benefit from priority support – the same as with our other paid plans.
Priority support simply means we’ll get to your ticket or request faster.
While we provide the same level of quality support to all our users, we know that a customer on a paid plan is likely to have more urgent requirements or a more critically important site. We do our best to get to solving your backup or security issues faster so that your site is back online safely as fast as possible.
Our twenty-five dedicated Happiness Engineers are experts in all things related to WordPress and WordPress security and are ready to help securing or restoring your site. We also cover a large number or timezones which means that somebody is likely to be available whenever you’re in need.
Getting in touch with us is easy: just fill in this form with as much detail about the issue as possible, and your request will be waiting in our inbox for the next available Happiness Engineer.
No. All of our existing Personal plan subscribers will now automatically receive priority support. You don’t need to make any changes: just get in touch with us as usual if you need assistance.
For more details about our plans visit the comparison page, and when you’ve picked the right one for you, click on the “Get” button. If you’ve already decided on the Personal plan, you can instead go directly to the shopping cart and complete the purchase.
You will need to type in your site URL to get started, and you will be guided through the simple Jetpack installation process if the plugin is not already installed.
